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Frequently Asked Questions

Home Frequently Asked Questions


This section addresses the most common questions we receive from our customers. If you have more unanswered queries, do not hesitate to talk to us.

How can I benefit from your services?

According to Australian law, all citizens who earn more than $18,200, which is the tax-free threshold, should file a tax return. If you are not able to do so, you will have to pay certain fines and be penalised as well.

You should make sure you file on time while following the rules and guidelines set by the law. However, you could be busy trying to earn more money or perhaps you have other duties to fulfil. We can help you meet the deadline in submitting the tax return.

Our experience has taught us that many Australians are eligible to claim a tax refund due to a range of circumstances. offers accounting and tax agent services for the citizens of Australia. We provide an online platform that you can easily use anytime you want and anywhere you may be.

How much can I expect to pay for your service?

We can help you get your tax sorted for only $99 for a standard tax return, which includes salaries and wages, as well as government payments, interest, and dividends. Our complex tax return service has the same inclusions, along with Personal Services Income. If you need to lodge a rental property tax return, we can also provide this service for you.

What makes different from other tax service providers?

We are fully aware that there are several other tax service providers in Australia. It is why we strive to be the best at what we do while offering affordable prices for our service. We make everything fast and easy for you. You provide our services without requiring you to show up at our office in person. There is absolutely no need for appointments with us.

You can also perform the tax return using your smartphone or desktop computer. If you have any questions or you need guidance, you can reach out to us without delay. We have real accountants ready to answer your enquiries either by phone or through our website.

Finally, we aim to give higher refunds. Our thorough checks performed on your tax return will earn you more deductions, allowing you to enjoy bigger tax refunds.

What about the ATO’s myTax?

Both myTax and myGov are from the government. Although it makes the process easier for those who have experience in filing their tax returns, it is not completely advisable for beginners. For one, it leaves you on your own. There are no guides and detailed instructions that will help you determine what to enter and the amount you can claim.

Even if you already know how to file your tax return, you will still have to figure out what to do in case you receive an amended assessment from the ATO. If the ATO audits you, you will end up not knowing what to do.

You are missing out if you are still using myTax or MyGov of the Australian Taxation Office. More than 70% of Australians are now turning to tax agents, such as We provide you with an easy to use online tax return platform so that you can maximise your refund. At the same time, our service helps you lodge your tax return accurately and on time. We are the most hassle-free solution for all tax-paying Australians.

How do I register for an account?

Simply click on the “Start my online tax return” box to sign up. You can find this box anywhere on the site. You can then provide us with the necessary information, including your name. Make sure you have completed the form and all the needed details are given.

Once you have finished the sign-up process, wait for the activation notice that you will receive in your registered email. Make sure that you click the link to activate your new account.

What pieces of information should I provide for my tax return?

Aside from your name and other basic details about yourself, we will ask you to give us more information, such as your tax file number and your group certificate. The group certificate is required for all types of jobs. If you can attach your PAYG, it will help quicken the procedure.

You will also need to give us your interest statements, which include your bank interest. You should also provide information regarding any dividends, other income statements, and deductions. The latter may include work-related expenses, donations to certain organisations, and more. It will be helpful if you can provide us with a summary of all your health policies, especially privately held ones. Finally, you may have to give us the taxable income of your spouse, along with a few more details.

All the needed documents above will help us provide you with a near-accurate estimate of your tax refund. If you are unsure about the details we ask for, you can simply contact us through phone or by email.

How does this process work?

Once you have your account, you are now ready to begin the tax return process. Select the correct year in which you would like to file the tax return. Here at, we let you complete more than one year at once. This way, you save more time and we can lodge them all at the same time. If you cannot complete the form right away, you can always save it and return later.

Make sure that you have completed all the required information. Also, add your income and guarantee that you have included all earnings from other sources, aside from your job. You can then add deductions, which is a crucial part of giving you the most out of your refund. We encourage you to have all the receipts ready.

Depending on your case, you may add other offsets, including your private health insurance. Finally, you will need to upload certain documents, including tax deductions and income statements. If you are a first-time user on our website, we need you to give us a copy of your ID, as well as your passport or driver’s licence.

Check and recheck before hitting the Send button. Do not forget to electronically sign the document. There are no worries here though because our accountants will also evaluate the information you have given before lodging the tax return to ATO.

Do you protect the documents or information I provide?

We guarantee that the information you send us will remain safe and secure at all times. Our form pages are electronically encrypted to ensure that your details will stay confidential.

Do I still have to send a physical copy of my tax return to your company?

You do not need to send us a hard copy of your tax return. We also help save you the time and effort in sending a tax return copy to the Australian Taxation Office. We work as your tax agent, which is why we are tasked to send the document to the ATO. Once you have provided us with the details we need, all you need to do is to wait for your refund.

Is it guaranteed that I will get a refund?

Most of our users get a refund. They did not know there are expenses they can claim on their taxes. For instance, buying tools and equipment for work will make you eligible for a tax refund. It is essential that you can keep track of your work related expense. This way, you can get the most out of our service.

The amount you can claim will vary, which is why it is highly recommended to keep the receipts of the expenses. You should also provide their purpose, such as the extent you used the items that are related to your earnings.

Whilst majority of our customers receive tax refunds, in certain circumstance clients may have tax to pay. This can be cause by a number of different items, either way if you in a situation where you have tax payable we will make sure that this is as low as it can be and you pay the least amount of tax possible.

How long do I have to wait for my money?

At, you can get your tax completed in less than 10 minutes. You also do not have to pay any service fee upfront. Once you have been approved of a refund, you can get the money in as fast as 10 to 15 days.

How do I know how much my tax refund will be?

We only provide you with an estimate of your tax refund. Once again, you can use our online tax refund calculator, which will give you an idea as to how much you can claim after lodging the return.

Will I be informed if my tax returned was submitted successfully?

One of the benefits of creating an account with us is that you will be instantly notified once your return was lodged. We can send you an email or you can log in to your account and see the status from there. You are free to sign in and check anytime of the day.

Ready to do your return in under 10 minutes?